I have been intending for a while now to write a scathing rant about how crap the service industry is and how much of a hassle it is to deal with a burglary but the combination of being warn down by various employees and contractors from the council and the insurance company, my having been ill all day, and the Christmas music I've been listening to all afternoon has somewhat lessened my fervor. The council has been particularly useless as they took ages to schedule an appointment to fix the door frame and then at the last minute after having made and rescheduled several appointments to perform a range of duties finally showed up only to asses the damage, not to actually fix anything. After making a further appointment to fix the frame (after having tried to talk us out of fixing it at all) they then tried to reschedule until after Christmas and when we insisted that the work needed to be done before we went away for a week (more than a month after the original burglary) they instead came around and put wood filler over the splintered wood and then sanded it in hopes that we would be pacified. This 'fix' had the bonus side effect of leaving a rather strong and unpleasant smell in the apartment presumably from some sort of fast acting drying agent in the filler. The locksmith will be coming around tomorrow to have an attempt at strengthening the locks and frame with several external devices but I can't say that I'm particularly encouraged or really all that hopeful.
When we have tried to suggest to the council that we should have a new door installed ourselves they are quite happy to point out that the door and frame are their responsibility but when it comes to actually being responsible they are somewhat lacking in interest. Of course during this entire episode they have been invoicing us for major works to be done on our building despite the scaffolding being nowhere in site (scaffolding being the chief signal that the work is beginning and that they are allowed to bill us) but I suppose that is the topic of an entirely different rant.
The insurance company, doing their best to avoid being outdone, has been mailing our claims forms to the wrong address. In a fit of efficiency they have created a database to hold our mailing address for these types of occasions which differs from the billing database which has our correct address. They also have a particularly spectacular system of printing emails and then re-scanning them into the database adding a one week processing time to any information such as proof of purchase that they receive over email. They are also quite fond of calling us on our home number while we are at work so that no progress can be made on our claim until they finally reach us at home on Saturday. Hopefully I'll have the voucher for a new laptop before the weekend so I can get one before we start traveling for Christmas but I'm not really holding my breath.
Now that I've gotten over the initial shock of having someone else break into my house I would definitely say that all of the inconvenience and frustration of dealing with incompetent workers and ridiculously inefficient systems and processes has turned out to be much worse than just the initial loss of property. I have no idea how people with less flexible jobs cope with these situations. On several occasions Kim has had to come rushing home from work in the afternoon to meet a workman or inspector or reschedule weekdays he'd planned to work from home because of a broken appointment.